Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery.Work with IT Global Program Management Office and cross functional PMOs to define the approachProvide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise levelAssist with FY Plan and Outlook activitiesMonitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels.Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.Improve communications, content and transparency of information with key customers 

Very good understanding of service delivery related key performance indicatorsProject delivery experience in a similar IT environmentExperience working in a global IT environmentBusiness Analytic skillsFlexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid changeCustomer orientation and responsivenessAbility to deal efficiently with escalations and difficult situations/people under pressureOutstanding self-management , influence management , information presentation and interpersonal, communication