Full job descriptionAbout the rolePerform operational and functional tasks associated to the handling of SGHA Service Level Agreements thereby ensuring that the GHA delivers the service based on the set KPI’s and SLA’s. Review, analyse, negotiate and draft GHA contracts based on IATA AHM Standard Ground Handling Agreement. Required to liaise with Ground Services Management teams and Network Stations on all contractual aspects related to SGHA ensuring attention to detail to achieve maximum benefit out of the contracting party thereby minimizing risk exposure and focus on handling times. Key accountabilities include: Monitor and measure defined KPI’s to ensure they meet the agreed Service level targets.Initiate Contracts with SGHA depending on Services required from Ground Handling perspective. Required to enter in to Negotiations with supplier/provider only for operational Terms & Conditions and not Commercial negotiations.Ensure all the Services are covered and listed as per Standard Ground Handling Agreement based on IATA’s latest SGHA guide.Suggest ways to improve the entire contractual processes and ensure good relationship with potential suppliers/customers alike.Implement operational procedures, processes and governance supporting the SGHA management Contractual process.Liaise within GS Management Operational teams and internal departments such as Procurement, Contracts and Finance to report performance issues on Supplier performance and take necessary action to resolve such issuesIdentify service breaches/gaps and take suitable action in order to resolve such issues.

Minimum of 5 years of relevant experienceAirport Operations experienceExcellent communication skillsDecision making and problem solving skillsExcellent Negotiation skillsContracts management or relevant organizational experience in dealing with contracts and supplier management