Job Description

JOB SUMMARYResponsible for managing the day-to-day activities for social media channels such as Facebook, Instagram etc, for W Muscat while helping to pull-through overarching strategy and implementing tactics within those aforementioned social media channels. Work with Hotel Operations to understand key satisfaction drivers, help address problem experience and contribute to solutions that will enhance the hotel’s reputation in social media channels. Manage active and engaged communities around a defined topic or topics by creating and executing long-lead editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility, customer satisfaction, engagement and advocacy. The goal is to establish a positive online presence for the hotel by integrating property-specific and brand messaging in a compelling way for participants as well as provide measurement of the impact to the hotel’s overall business.