Job Description

Promote brand awareness both internally and externally. Ensure that requests or issues left over from the previous day are prioritized and resolved. Receive, record, and transmit messages accurately, completely, and legibly. Follow up with guests to ensure that their requests or issues have been resolved to their satisfaction. Promptly assist with daily queues. Open the door and greet guests as they enter the lobby as assigned. Assist management in hiring, training, organizing, evaluating, counseling, disciplining, motivating, and coaching employees; serve as example and first point of contact for the “Ensuring Fair Treatment and Open Door Policy” process. Report accidents, injuries, and unsafe working conditions to manager; conduct training and obtain safety certifications. Comply with all company policies and procedures, ensure uniform and personal appearance are neat and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and address their service needs; thank them with genuine appreciation; assist individuals with disabilities. Speak with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using proper etiquette. Cultivate and maintain positive working relationships with others; support team in achieving common goals; listen and respond appropriately to concerns of other employees. Ensure compliance with quality expectations and standards; identify, recommend, devise, and implement new ways to increase the organization's efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by Supervisors.