Job Description

Process all guest check-ins, verify their identity, payment method, assign them a room, issue and activate room keys. Open precise accounts for each guest according to their requirements. Enter information about the Marriott Rewards points program. Ensure that rates are in line with market standards and that any exceptions that arise are documented. Obtain payments before handing over room keys and verifying or adjusting billing. Compile and review daily reports, logs and contingency lists. Complete cashier reports and closing reports. Provide directions and information to guests on how to reach destinations and provide information about the hotel. Respond to guest requests by contacting appropriate staff if necessary. Follow up to ensure requests have been addressed. Process all payment methods, receipts, disbursements and expenses. Balance and deliver receipts. Compute and secure the box at the beginning and end of the shift. Obtain manual authorizations and comply with all Accounting procedures. Notify Loss Prevention or Security of any theft report made by a guest. Assist management in training, evaluating, counseling, motivating and coaching employees and serve as an example and first point of contact for the "Ensuring Fair Treatment and Open Door Policy" process. Cultivate and maintain positive work relationships, Support the team to achieve common goals and listen to and respond appropriately to employee concerns. Comply with all company policies and procedures; report accidents, injuries, and unsafe working conditions to manager; ensure uniform and personal appearance are neat and professional; maintain the confidentiality of proprietary information and protect company assets. Greet and recognize guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak using clear and professional language, prepare and review written documents accurately and completely and answer phones using proper protocol. Ensure compliance with quality standards. Enter and locate information using computers or point of sale (POS) systems. Standing, sitting, or walking for an extended period of time. Move, lift, carry, push, drag, and locate objects weighing 10 pounds or less without assistance. Perform other reasonable job duties requested by supervisors. lift, carry, push, drag, and locate objects weighing 10 pounds or less without assistance. Perform other reasonable job duties requested by supervisors. lift, carry, push, drag, and locate objects weighing 10 pounds or less without assistance. Perform other reasonable job duties requested by supervisors.