Job Description

Process all guest check-in procedures by verifying guest identity, payment method, allocating rooms, and activating/issuing room keys. Set up accurate profiles for each guest based on their requirements. Enter your Marriott Rewards information. Make sure rates are in line with market conditions and document exceptions. Collect guaranteed room rate and verify/adjust billing before issuing room keys. Organize and review daily reports/logs/emergency checklists. Complete shift handover and settlement reports. Provide guests with route directions and hotel information. Accommodate guest requests and contact appropriate staff if necessary. Follow up to ensure guest requests are met. Process all payment types, vouchers, disbursements and charges. Settlement and deposit of receipts. Counts and records cash register accounts at the beginning and end of each shift. Obtain manual authorization and follow all accounting procedures. Notify Loss Prevention/Security of any guest report of theft. Assists management in training, evaluating, coaching, motivating and mentoring employees; sets an example and serves as the first point of contact for the Fair Treatment Commitment/Open Door Policy process. Cultivate/maintain positive working relationships; support team in achieving shared goals; listen and respond appropriately to employee concerns.