Job Description

Our job is not just to make guest check-in or check-out go smoothly. On top of that, it's about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take the lead in offering a wide range of services to guide our guests through their stay. They feel empowered to be on the move and do what needs to be done at any given moment. Whether they're performing operational tasks, handling guest requests, completing reports, or commenting on events and landmarks in the local area, Guest Experience Experts make those transactions part of the guest experience. No matter what your position, there are a number of things critical to success (creating a safe workspace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring that your uniform , personal appearance and professional communication. Guest Experience Experts are always on the go (stand, sit, walk for long periods of time) and are involved in all types of tasks (moving things, lifting, carrying, pushing and placing items under 10 pounds without assistance.) It is essential that Guest Experience Experts always do these tasks well (and other reasonable tasks requested of them) to keep guests satisfied and the hotel running.