Job Description

Update the whiteboard regularly to inform employees of important events. Provide assistance and advice to employees who encounter difficulties with their jobs (e.g. low package sales). Assign potential sales calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g. mailing lists, tours). Enter, withdraw, reconcile and verify information with software related to the sales process. Contact the appropriate person or department as necessary to resolve guest calls, requests or issues. Promote awareness of the brand image both internally and externally. Utilize sales techniques that optimize revenue while maintaining existing guest loyalty to Marriott, including upselling. Encourage guests or callers to purchase, or schedule package sales and preview tours, and answer questions regarding property services and facilities. Assist management in hiring, training, organizing, evaluating, counseling, disciplining, motivating and coaching employees; serve as an example and first point of contact for the “Ensuring Fair Treatment and Open Door Policy” process. Report accidents, injuries, and unsafe working conditions to manager.