Job Description

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.Position Summary: The Hybrid Triage RN works in a Centralized Nurse Triage Call Center and is responsible and accountable for the delivery of patient care in the Call Center setting, utilizing the Nursing Process, taking into account the biophysical, psychosocial, environment, self-care educational needs of the patient, family and/or significant other(s). Demonstrates outstanding customer service skills on behalf of Central Maine Medical Group (CMMG). The RN, Triage practices in accordance with CMMG’s Clinical Policies and Procedures, and operates within the Maine Nurse Practice Act. The RN, Triage acts as the patient’s advocate, manages supplies, equipment, and sophisticated instrumentation, promotes teamwork with staff, physicians, and personnel in other departments and supports the values of CMMG. Provides direct and indirect patient care in the practice. Provides care that reflects initiative, flexibility and responsibility indicative of professional expectation with a minimum of supervision. Determines priorities of care based on physical and psychosocial needs, as well as factors influencing patient flow through the system. Communicates with the providers about changes in patient's status, symptomatology and results of diagnostic studies. Is able to respond quickly and accurately to changes in condition or response to treatment.