Job Description
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.Position Summary: The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The PSR performs all functions under guidance and direction from the Practice Manager.
Responsibilities + Skills
v. Round with reason and purpose.3) Prepares for clinic visits by reviewing next day patients and completing next day preparation activities.4) Maintains private physician office charts.
Education
2) Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;
Experience
