Job Description
Position Summary:Under direct supervision, deliver basic Service Desk services by providing team members with a single point of contact to report problems or direct inquiries. Perform tasks that present low risk to the environment and will analyze and resolve basic problems relating to clinical and business applications, desktops, network connectivity, printers and peripheral connectivity issues, and mobile devices to include laptops, iPads and CareAware devices). In addition, the Service Desk Technician I will learn assigned systems and gain baseline knowledge of the environment.
Responsibilities + Skills
Education
Bachelors degree in Information Services.High School Diploma and two years of experience in field engineering or desktop/mobile support. Experience may substitute for degree.
Experience