Job Description
Full job descriptionAt Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Department Assistant to join our team at the Endoscopy office! This is a Full Time, benefits eligible position Essential Duties:Serves as the champion of the patient experienceEngages patients utilizing exceptional customer service practices in alignment with the Five Must Haves:Greet people with a smile, friendly eye contact and say hello.Take people where they are going, rather than point or give directions.Use key words at key times. “Is there anything else I can do for you?”- Foster an attitude of gratitude.- Round with reason and purpose.Obtains prior authorization information by working collectively with insurance companies and other partners.
Responsibilities + Skills
Effectively communicate with patients in a supportive and tactful manner.
Education
Ability to perform multiple tasks or activities simultaneously, provide quality patient service, prioritize and use critical thinking.
Experience
