Job Description
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Responsibilities + Skills
Education
12. Quality, Safety & Housekeeping Responsibilitiesa. Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditionsb. Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service
Experience
