Full job descriptionJob Summary:The Help desk officer provides technical support to truck drivers and customers in an efficient and accurate manner. The Help Desk Officer is considered as the firm’s front liner and will solve basic operational problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.Key Duties and Responsibilities:Provide first level contact and convey resolutions to truck drivers and customers issuesProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate drivers' data and produce activity reportsFollow up with drivers and customers complaints, provide feedback and see problems through to resolutionUtilize excellent customer service skills and exceed drivers and customers’ expectationsEnsure proper recording, documentation and closure

Strong problem escalation and solution skillsEmpathy and patience with attention to details,Strong time management and prioritization skillsStrong analytical, problem solving and active listening skills

Bachelor's Degree or HND in Humanities or Social Sciences.At least 3 years work experience in providing customer support via telephone, email, in-person and actively handling inquiries issues.