Job description
We want to empower you turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? What are you accountable for?24x7 Proactively monitor, response, perform 1st level technical support, escalate and follow up alerts/tickets for network or security alert and escalate to a higher tier analyst/team lead in accordance with relevant processes.Manage customer security or network related inquiries/complaints via pre-defined support channelsPrepare, verify and submission on security and network performance report for Managed Network Services customers.To own authority of SR/Issue ticket and make sure ticket response time and follow up to meet SOP among Internal engineering team, customer and Sales.To assist senior SNOC engineers on certain project as part of career improvement plan.Perform the daily health checks for network and security tools and appliance monitored.To analyse the potential cyber breaches, response and escalate the security incident to Customer
Responsibilities & skills
Education
Degree in Computer Science, Information Systems/ Technology, Communications Management, Network Operations/Management, Network Security/Information Security, Cyber Forensics/equivalent.Work experience 0-2 years.Certification: CEH, CCNA, and equivalentGood working knowledge of security assessment tools and log analysis and SIEM tools.
Experience
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Maxis
Here at Maxis, we are driven by our brand purpose of mainstreaming what’s next. Our passion drives us to innovate and market services that are worry-free and ‘Always On’ for our customers. We also strive to provide an unmatched end-to-end internet experience - bringing together advanced always on connectivity and digital experiences.Our people are our competitive advantage. We prepare for the future today by developing the skills and talent of all employees, making Maxis a great place to work for people who desire to grow and learn. Underpinning this is the MaxisWay, our approach to work that champion passion, positivity, and collaboration which trigger radical change and innovation within the industry.
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