Role PurposeAs the Customer Support Partner (Engineer), you will be responsible for performing instrument troubleshooting, instrument installation, instrument preventive maintenance, and other instrument after-sales service issues to the satisfaction of the customer base and organization's procedures and policies. You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. This role is reporting to Customer Support Lead based in Petaling Jaya, Selangor, Malaysia. In this role, you willMaintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification.Provide service training to the customer and peers and conduct workshop activities as required.Handles trouble shooting for customers and carry out root cause analysis, and liaises with GCS to manage technical issues when required.Well documented all customers’ touchpoints in the CRM system correctly in a timely manner.Monitor spare part movement in individual storage location and ensure part used is written off via the CRM system in a timely manner. 

Efficient, organized, details oriented and result driven.Customer-oriented individual and an outstanding problem-solver.Able to efficiently priorities tasks in a fast-changing environment.

Meet customer service KPI and participate in continuous improvements.Actively promote and provide digital service, proactive and remote support through Remote CareGiver.