A. SERVICE DELIVERY:Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support.Provide customer service on Learning related activities, such as inquiry resolution, request management, and trouble-shooting.Supports the Global Learning Center of Excellence and our business customers with system maintenance and project activities.Cooperate effectively with team members with daily work and projects.Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of learning.Actively participate in the development and implementation of Roche Learning continuous improvement initiativesActively participate in workshops, meetings and work-related team eventsProvide guidance and advisory to the learning community at all levels.Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).Update SWIs and local SOP documentationParticipating in project activities as requiredDisplay high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.

Collaborate with peers within region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.