At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform. Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.Key ResponsibilitiesYou will deliver excellent customer service and manage the needs of our customers (internal and external) through our communication channels (phone and email), such as receiving high volume customer enquiries, orders or any associated item.Processed all orders, by entering into the system, schedule materials, monitoring delivery dates to meet OTTR; and provide status update to customer / Sales personnel for orderPromptly resolve customer service issues to the customer’s satisfaction per company procedures and standards

Relevant Diploma or Degree with minimum 3 years working experience in order management and CS and order fulfillmentKnows SFDC and SAP - proficient level. Knowledge in SAP (order management package), and Proficient in MS Office application

Customer service with order management experience. Excellent Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills excellent command of English (Spoken & Written)Knows shipping incoterms, shipping methods, warehouse process, transportation delivery and customer pickup scheduling :Done follow-up with planners and factoryGood in Excel and MS office proficient levelExcellent personality traits; Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused