Job DescriptionJoin the BigPay team! Levelling people’s life, one transaction at a time. What we do, and why we do itThe banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. It’s time for a change, and you can be part of this revolution! BigPay is everything you wish your bank was: fair, transparent, frictionless. We went back to the drawing board to explore how new technologies could bring power back to you. Our goal is to solve real world money problems for millions of people by empowering them, and providing a simple interface for users to send, receive and track their money. Life at BigPayWe’re fast, curious and ambitious. We are on a fearless adventure to change financial services for consumers, and we value ownership, initiative and leadership from everyone in the company. We’re going out of our way to recruit the most intelligent, creative and talented people in the world. We want innovators, and that means maintaining an environment where they can flourish. Our only boss is the consumer. BigPay values highly collaborative, hard working people, who can deconstruct problems on the fly and take the team with them, while being inventive, iterative and agile. We never want to reach a stage where you are not challenged on a daily basis – because it means we’re not going fast enough. 

1-2 years of experience in a contact centre environment supporting customers through calls, emails and chats or social media platforms.Strong analytical skills in addition to having good written and verbal communication skills in English language.

Inquiry management (inbound and outbound) on chats, phone calls, emails or social media platform.This role includes working on days/nights to support a 24/7 operation working on a rotating shift basis.Be an advocate for our customers and provide support by answering their questions in a proactive, clear and efficient manner within guidelines and targets set.