Job DescriptionResponsibilitiesThe System Support and Analyst performs a wide range of duties including the following:Provide first and second tier support for operations systems (primarily AIMS).Report any identified system issues to the vendors through bug documents. The issue needs tobe clearly identified including replication steps and screenshots to add detail. Priority to bedetermined and agreed. Track the bug until a patch for the issue is received, tested andimplemented in production.Provide systems administration tasks sure as adding new users and defining access rights.Follow the Change Management process, to ensure any changes made to the system arerecorded and planned effectively. Changes must satisfy the business need(s) and be released toproduction in a timely and managed manner.Work with the business and ICT Business Analyst to identify clear system requirements for newfunctionality and systems interfaces, to meet the needs of the airline.

Ability to gather and write clear requirements (technical writing skills)SQL scripting/report extraction knowledge and experience preferredFamiliarity with AIMS and Navtech an advantage.

Proficient in oral and written EnglishAbility to gather and write clear requirements (technical writing skills)High school education level as a minimumBackground in Airline Operations, Systems or IT