Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Malaysia.What you’ll achieveAs a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.You will:Resolve customer-reported issues while working closely with other multi-functional teamsProvide feedback to Engineering for improving product quality and reliabilityDetermine priority levels while negotiating and setting expectations with customersDocument relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respectDrive operational excellence through quality closures and proper escalation of issuesTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements2 to 5 years of related experienceFirst-rate customer focus, phone etiquette and work ethicAbility to work under pressure with calmness and composureStrong problem-solving and trouble-shooting skills using operational and diagnostic proceduresAbility to take on shift work, holidays, weekends and on-call responsibilities

Who we areWe believe that each of us has the power to make an impact. Thats why we put our team members at the center of everything we do. If youre looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, were looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.