Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. The PositionJoin Our Global Customer Experience Team at Roche What We Do:At Roche, our Global Customer Experience team is a dedicated support unit for Finance, Procurement, and IT processes worldwide. We provide essential support to Roche affiliates globally, offering continuous career growth opportunities. Job Accountabilities:I2P System SupportHandle all incoming queries related to I2P (Invoice to Pay) system, ensuring timely resolution from start to closure.Assist end-users with general use, navigation, functionalities, and process-related queries on the I2P system.Monitor workflows and reassign tasks to ensure correct approver updates.Conduct system troubleshooting, perform in-depth analysis, propose solutions, workarounds, and escalate issues as needed.Initiate change requests or JIRA cards for system bug fixes, new features, and enhancements.Develop expertise to meet current and future business needs.Provide process and technical expertise, ensuring stakeholders are informed of changes and updates.Build strong collaborative networks with key stakeholders, ensuring effective communication and resolution of issues.Proactively communicate and collaborate with business users, Global Business Process Management (GBPM), IT, and management to resolve issues and ensure service delivery meets KPIs and SLAs. 

Solid functional knowledge of Finance and Procurement processes, particularly in Accounts Payable.Proficiency in Excel, analytical skills, and presentation tools.Strong ability to prioritize tasks, organize work effectively, and meet deadlines.Excellent written and verbal communication skills.