At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionTo provide a seamless and positive experience for our customers who contact us via multiple channels. Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests. Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).To provide a seamless and positive experience for our customers who contact us via multiple channels. Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests. Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).

We are seeking an individual with 0-1 years of broad-ranging experience in a call center-, help desk- or IT desk-side support environmentYou bring the following qualifications: University Bachelors degreeDesirable : ITIL Foundation CourseStrong communication skills in English, Mandarin & Vietnamese (written and spoken) are essential. Additional languages is necessary for Mandarin Chinese (supporting China, Taiwan, Hong Kong and Vietnam)