Job Description
OverviewWe are seeking a highly skilled and experienced individual to join our team as the Head of Modern Workplace & Security.ResponsibilitiesOverall responsibility for engineering activities across HSO professional services within the Modern Workplace and Security Kenya divisionInnovation and drive implementation (and automation) of best practice implementation strategies, processes and procedures to improve project/service deliveryEnsure project and service request delivery meet technical objectives and customer business needs effectively, by ensuring effective runbooks. Maintain and drive healthy technical account relationships with our clients.Identify technical growth areas or gaps in client environments, for upselling and professional service engagements.Evaluate the technical issues facing our clients and drive actions towards mitigation and develop growth opportunitiesContribute to overall HSO business development and professional services delivery, from a management perspectiveTechnical team development: Leading and overseeing all aspects of technical project delivery in design, effort estimation, timelines and post-implementation support
Responsibilities + Skills
Liaise with pre-sales team for effective solution pitching, provide required technical guidance and content.
Education
Ensure resources are equipped with appropriate tools required for learning, project and managed service delivery and get required management and external support.Lead, mentor and develop professional services, and managed services teams. Ensure adequate capacity is met and adequately utilized. Drive the team towards achieving set objectives, and performing their quarterly appraisals.
Experience
