Job Description
A world leader in mountaineering and outdoor equipment, the company provides high-performance mountaineering wear and gear. Based in Europe, the company operates in global markets including Asia and North America. Committed to innovation and quality in the outdoor induOptimize and streamline the flow of inquiries, and quickly resolve complaints and problemsCollecting and analysing customer feedback, particularly to improve customer experience with our productsOperation and improvement of CRM and support tools, improvement of systems and processesRegular training, member task and schedule management, team managementCollaborate with other teams and departments, and contribute to improving EC services and product quality based on customer information feedbackstry, the company meets a wide range of needs from professionals to general consumers.
Responsibilities + Skills
Communication skills, team/group management experienceProblem-solving skills, problem-handling and complaint handling skillsCustomer service skills (telephone correspondence, email replies, and response document creation)
Education
Knowledge of sewing products, knowledge of materials and quality control, knowledge related to quality labeling, knowledge of washing and handling management
Experience
