Job Description

You will have the unique responsibility of managing inquiries from Japanese-English clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese-English clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.Client DetailsGlobal travel company.DescriptionManage inquiries from Japanese-Englishclients via email, phone calls, and in-person meetings, ensuring exceptional service at every touchpoint.Build and maintain strong relationships with clients, understanding their travel preferences and requirements to provide personalized recommendations and solutions.Stay updated on industry trends, travel regulations, and destination information to offer informed advice and support.Collaborate with team members to optimize travel itineraries, resolve issues, and exceed client expectations.Assist with administrative tasks such as processing payments, issuing tickets, and preparing travel documents accurately and efficiently.Proactively follow up with clients post-travel to gather feedback, address any concerns, and foster long-term loyalty and satisfaction.