Job Description

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture. Description Responsibilities: * Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management. * Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular appraisals and ad-hoc catch-ups. * Manage other areas of operations including Quality Assurance (QA) and complaints handling. * Oversee team attendance, return to work meetings, overtime planning, and sign-off. * Support and drive career development plans for each employee. * Conduct business analysis using tools like Tableau to identify root causes and plan solutions. * Cultivate team morale and culture through praise, support, recognition, and encouragement. Profile * Minimum 1 year people management experience in any customer facing role. * Experience in KPI manaement, coaching and/or training * Native level in Japanese and Fluent in English * Amenable to work in Shiftwork including weekends. Job Offer Benefits: * Hybrid work environment upon passing probation * International work environment. * Work from anywhere in the world: Up to 2 months, with a maximum of 4 weeks per occasion, can be taken twice a year. * Paid holidays: 10 days per year. * Fifth-year milestone: 1 month holiday. * Work from home allowance: Additional 9,000 JPY monthly. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.