Job Description
are currently recruiting for a fully remote position, which is rare. You will lead a team as a customer success manager at an IT company with a branch in the United States. Job Description * Set up a customer service department * Propose continued usage, upselling/cross-selling * Propose and promote plans to promote usage * Support service usage * Handle inquiries, extract usage data, etc. Ideal Candidate [Required] * Deep sales experience * SaaS customer service experience [Preferred] * Management experience * Experience in setting up a department Conditions/Benefits * Full social security * Paid vacation * 2 days off per week * Full travel expenses reimbursed * Overtime pay reimbursed separately * Telecommuting system available (conditions apply) * Flextime system available (conditions apply) * Stock options To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Riko Iibuchi at +81 3 6832 8673. [
Responsibilities + Skills
Education
We are an IT company with branches in Japan and the US. They are developing a technology called Personal Artificial Intelligence (PAI) that digitizes and automates an individual's thoughts and knowledge. They provide various AI solutions and are actively promoting the social implementation of AI technology.
Experience
[Required] Deep sales experience SaaS customer service experience [Preferred] Management experience Experience in setting up a department
