Job Description

DescriptionThe company aims to create a platform where users are well-supported through a ticketing system, live chat, and phone calls. Among the main responsibilities:Handle back-office tickets and address customer enquiries, advice, and suggestions via email or online toolsSupport other business units with customer liaison, accurately documenting customer requests and advice, and providing feedback in the form of documentationCollaborate with internal teams to improve support processes and contribute to product improvementsMaintain a high level of knowledge about the company's products, services, and industry developmentsTranslate and localize support content and documentation to cater to the Japanese marketParticipate in training sessions and stay updated with the latest industry trends and company policies