Job Description
DescriptionThe role involves coordination and execution of disposal of cconfidential information and sensitive documents and materials directly at the client's location, in order to comply with privacy regulations. You will be communicating with clients to address any concerns, reassure them regarding security measures being adopted, and overall updates on schedule.Among the main responsibilities: Client Communication to understand specific needs related to the handling and disposal of confidential information, volume of confidential waste, frequency of service required, and any regulatory compliance concerns.Maintaining open lines of communication with customers to address any concerns, provide reassurance regarding the security measures in place, provide updates on service schedules, and promptly resolve any issues that may arise.Offering tailored solutions to meet the unique requirements of each customer, such as providing the appropriate size and number of secure bins or containers.Providing Proof of service / Documentation to clients to confirm that the confidential materials have been securely collected, transported, and disposed of in accordance with the agreed-upon terms and regulationsLogging of confidential information and providing reporting and statistics in PPT and Excel, and performing quality control to ensure procedures are followed
Responsibilities + Skills
Education
Organized and Attentive to details: the role involves handling of and organizing specific, very important, and sensitive information
Experience
Customer support experience, preferably in a global firmProficiency with MS Excel