Job Description
My client is a global BPO with more than 69,000 employees worldwide, it has branches in more than 30 countries and regions in Europe, the Middle East, Africa, Asia and Americas, serving more than 400 world-renowned clients.DescriptionLiaising between guests and partners to resolve many issues via phone and email on diverse topics such as travel advice, modifications, cancellations, etc.Providing accurate, valid, and complete information by using the right tools, methods, and processes.Ensuring an elevated level of customer service and a positive guest experienceSupporting your colleagues with peer learning, and being open to feedback from othersJob OfferCareer growth opportunitiesExtensive onboarding and training
Responsibilities + Skills
Education
Fluency in English and JapaneseAn affinity for offering excellent customer serviceAbility to adapt and work well under pressure in a fast-paced environmentAbility to take ownership and solve problems
Experience
