Job Description

We are seeking a dedicated Ocean Import Customer Service and Operations representative to contribute to our Transport & Distribution department. The ideal candidate will possess excellent customer service skills and a deep understanding of logistics within the transport and distribution industry.Client DetailsOur client is a prominent player in the transport and distribution industry, boasting a large organization spread globally. Known for its commitment to excellence, the company offers a collaborative work environment in Tokyo and continually seeks to enhance its operations and customer service experience.DescriptionManage ocean import operations and customer service tasks efficiently.Coordinate and communicate with clients and internal teams for seamless operations.Ensure documentation for transport and distribution is accurately maintained.Comply with customs regulations and other relevant legal and administrative requirements.Resolve customer queries and complaints in a professional manner.Monitor and report on transport and logistics performance.Enhance customer satisfaction through proactive and responsive service.Contribute to team efforts to achieve departmental and company objectives.