Job Description
DescriptionYou will provide support for customers/partners developed by sales reps, to ensure customer satisfaction the with company's services. Support will involve answering queries, responding to complaints and feedback, following up, retention and assistance with follow-up queries, reactivations, etc. Main responsibilities will involve: To drive customer engagement, satisfaction, retentionTo strengthen operational relations to customer contacts by proactively advising and consulting to ensure customer satisfactionTo qualify customer inquiries and provide quotations within the given price band, in line with the guidelines, then following up to ensure quotations are accepted + closedTo support customer onboardingTo collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development and
Responsibilities + Skills
Native level of Japanese languageBusiness English skillsGood time management skills
Education
Logistics/Freight forwarding experience: coordination and management of goods transport from one location to another
Experience
