Job Description

This is a help desk job that even those with no experience can easily take on. This job is recommended for those who are aiming for a career path such as an IT specialist or system engineer as a future career path! Description * Responding to customer inquiries: Receive inquiries from customers via phone, email, chat, etc. and support problem solving * Information gathering: Collect information necessary to solve problems * Problem solving: Solve problems by referring to knowledge, manuals, etc. * Escalation: Escalate problems that cannot be resolved with your own skills to the person in charge * Report/Contact/Consultation: Report, contact, and consult about work details Profile * Communication skills: Communicate smoothly with customers by phone, email, chat, etc. * IT literacy: Knowledge of basic computer operations and how to operate general software * Recommended skills: Help desk work experience, qualifications such as IT passport and basic information technology examination, language skills such as English Job By gaining experience at the Offer Help Desk, you can consider the following career paths: * Help desk specialist: Help desk staff with more advanced skills * System engineer: Involved in system development and operation * Sales: Sales of IT-related products and services Long-term dispatch Work location: Approximately by bus from Kumagaya Station, Kumagaya City, Saitama Prefecture 20 minutes Full transportation expenses paid Working hours: Monday to Friday (9:00 to 18:00) Continuous holidays such as summer vacation and Golden Week are available! To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anno Takeuchion +81 3 6832 8666.