Job Description

DescriptionAs a Collection Senior Specialist you will handle escalated cases and be in communication with the outsourced collection service vendor to analyze KPIs performance and target achievements, analyze challenges and solutions for improvement, and provide instructions on how to tackle those challenges.Main Responsibilities:Handle escalated calls/cases from the outsourced collection service providerManage communication with the outsourced provider for debt collections about KPI performance and target achievements - analyzing challenges and solutions for improvement, providing instructions on how to tackle those challengesProvide regular status updates about KPI figuresLanguage usage: most communication with customers and service providers is in Japanese. English will be used for communication with the division Head (foreign management)