Job Description
DescriptionAs the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japan. The focus will be on establishing the customer support service for the market, creating local protocols and templates to support the launch of the new platform. Among the main responsibilities: Hands on day to day interaction with customers to solve issues and answer inquiriesCommunication with the support team agents overseas and other internal departments in order to resolve and investigate escalated issuesProvide information about financial instruments and services of the companyRespond to customer requests for installation, registration, and regular operations with the platform
Responsibilities + Skills
Education
Chance to write own success story by leading the creation of the CS departmentQuick career progression prospectsDynamic environment with exposure to international environment working with Teams overseasRemote work system after probation period
Experience
