Job Description

DescriptionAs the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.Among the main responsibilities: Proactively build effective client relationships, including the ability to anticipate and listen to clients' needs, as well as coordinate and resolve data, functional, and technical issues when neededCoordinate with technology and product management teams to refine existing client solutionsMaintain a thorough understanding about company's data, research and technology solutions to best guide and advise clients in their interaction with the company solutions.Work closely with global data & product teams to ensure efficient delivery of new or existing data sets & product capabilities to clients