Job Description
DescriptionAs the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.Among the main responsibilities: Proactively build effective client relationships, including the ability to anticipate and listen to clients' needs, as well as coordinate and resolve data, functional, and technical issues when neededCoordinate with technology and product management teams to refine existing client solutionsMaintain a thorough understanding about company's data, research and technology solutions to best guide and advise clients in their interaction with the company solutions.Work closely with global data & product teams to ensure efficient delivery of new or existing data sets & product capabilities to clients
Responsibilities + Skills
Customer oriented candidate with client service / support experience, and strong presentation and professional communication skills
Education
Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business areas and departmentDeveloping knowledge of the investment and competition; and market trends impacting the company's clients
Experience
