Job Description

As part of the customer service Team, you will be handling the following main responsibilities:Develop a thorough understanding of the company's products, services, and policies to provide accurate, efficient and personalized solutionsHandle customers' questions and concerns by phone, chat, emailThe majority of the customers are from other APAC countries, therefore communication is mostly handled in English.Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.Conduct daily follow-up with previously unresolved requests.Collect feedback to better understand payment issues and payer trends