Job Description

The engagement associate will provide a high level of quality customer service by establishing and maintaining excellent client relations, acting as the face of the company's great services. Among the main responsibilities:Maintain a high level of customer service at the front counter by anticipating and responding to guests and potential clients' needs or queries, and handle phone calls to respond to inquiries, complaints and feedbackOrganize postage and document courier services, handle incoming & outgoing deliveriesCoordinate conference room bookings, refreshments for meetings and other special arrangementsHandle all secretarial and administrative duties for clients, as requestedConduct up-selling and cross-selling to maximize revenueSupport local Operations to maximize profitability, efficiency and productivityEstablish and offer input on improvement to service standards, in liaison with the Centre Manager