Job Description
DescriptionSome of your responsibilities include: Being part of projects or initiatives designed to improve customer satisfaction and business performance along with CS SupervisorConnect and co-work with APAC Customer Support team and pursue further improvementAnalyze statistics and other data to determine the level of customer service performance achieved by the team and come up with the resources needed to reach goalsLead support projects to establish efficient internal workflow and create necessary training material for internal/ external.
Responsibilities + Skills
Education
My client is an American manufacturer of 3D digital scanners and clear aligners used in orthodontics. It was founded in the mid 1990's. The company manufactures the aligners in North America and its scanners in Israel and Asia.
Experience
Experience of technical support and/or SFDC is a plusKnowledge or experience in dental and orthodontic treatments is a plus, but it is not required.
