Job Description
DescriptionAs the regional customer support specialist you will have a chance to provide B2B customers support to clients/customers such as businesses and organizations in remote or challenging environments - maritime and shipping companies, oil and gas companies, mining operations, government agencies, etc.Main responsibilities include:B2B customers support: businesses and organizations requiring communication solutions in remote or challenging environments - maritime and shipping companies, oil and gas companies, mining operations, government agenciesSolve tickets, answer phone calls, email communicationInquiries range from basic inquiries e.g. resetting passwords for own accounts, to very technical inquiries e.g. satellite communication system doesn't work and they need to fix/set things up so that the antenna doesn't burnTraining is provided for the first 2 months to learn about these potential situations/inquiries and related specific tech knowledgeExplain, train, simplify technical subjects to people without that kind of knowledge
Responsibilities + Skills
Great communication skills in both English and Japanese (proper professional Keigo is required to speak with customers about very technical issues)Professional attitute aimed at establishing great relationships with clients, in order to be able to explain, train, simplify technical subjects to people without that kind of knowledge
Education
IT Telecommunications Network background knowledge desired - there is some flexibility in terms of branch of IT, as long as candidates possess good IT terminology knowledge (assessed during the interview)
Experience
