Job Description

We're seeking a bilingual Customer Project Manager to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment. Description * Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process. * Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform. * Project management responsibilities, including hosting weekly and monthly meetings with customers, facilitating a seamless transition from the pilot phase to full deployment. * Providing exceptional support by managing tickets routed to L1 and establishing and monitoring KPIs that enhance customer satisfaction and drive value for both clients and the company. Profile Requirements: * Native-level proficiency in Japanese AND English, with the ability to communicate effectively in both languages. * Background in transport, supply chain, maritime, project management, or order management, with a strong understanding of industry practices. * Proven track record of successfully managing customer relationships and delivering exceptional service. * Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. * Strong problem-solving abilities and a customer-centric mindset. Job Offer Salary: The salary for this position can range up to 7.5M JPY, commensurate with experience and qualifications. Work hours: Monday-Friday, 9AM-6PM, Full-remote, office visit occasionally To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.