Job Description
DescriptionAs the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency. Among the Main Responsibilities:Work closely with the global CS Teams and product Teams to improve customer experience and optimize product featuresBuild and lead a strong CS Team for JapanProcess operations related matters such as customers onboarding, deposits and withdrawalsHandle customer inquiries via phone, emails, chats about the company services
Responsibilities + Skills
Education
Customer service experience in the Financial Services industryLeadership experience supervising/managing membersFluent level of Japanese and English (both verbal and written)Okay to take the JSDA and FFAJ licenses upon joining unless already in possession
Experience
