Job Description

DescriptionAs a B2C Customer Service Specialist you will uphold the reputation of the company's operational standards by engaging with customers inquiries, professionally responding to their needs, gauging what the issues may be and proactively finding solutions.Among the main responsibilities for this position:Gauge, understand, and address customers feedback and inquiries by providing prompt and professional supportProvide constructive reports from feedback and customers' interactions / inquiriesCommunicate and work together with other Teams and colleagues abroadMost communication is done via LiveChat, mostly in Japanese