Job Description

DescriptionThe Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.Assisting customers through phone and emails regarding product requests, concerns, store hours, brand information, and repair follow-upsProvide outbound call services for after-sales when necessaryCoordinate and resolve escalated cases among the Call Center Vendor, HQ, and/or customersRecord accurate information regarding customers' contact details, inquiries, and actions takenReporting on client trends and call activityFollowing up with store staff and communicating with the in-house quality controller