Job Description

We are looking for a motivated and dedicated Customer Service Associate who is passionate about providing exceptional service and support to our clients in the financial services industry.Client DetailsOur client is an online brokerage firm that provides a trading platform and mobile app that allows users to trade stocks and other financial instruments.DescriptionAs the Customer Service Associate you will provide customer support services to assist users with account-related inquiries, technical issues, and other concerns. Among the main responsibilities:Deliver client support 24/7 (shift system), interacting with customers to solve issues and answer trading related questions (equities, investment products, etc)Develop, maintain, and regularly update a comprehensive FAQ database to address customer queries and enhance the support experience.Seek and recommend opportunities to improve the client success journey and elevate the quality of service provided.Adhere to and support all compliance mandates and cooperate with regulatory and internal audits, meeting all specified requirements.