Job Description
As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands.Client DetailsThe company is an international Fintech company in the trading business.DescriptionAs a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands. Among the main responsibilities: Support clients with general platform / product inquiries Work directly with the Sales Teams to onboard new clients, including training and the completion of relevant legal processes and documentation Ensuring the system is prepared for daily trading and monitoring for potential problems throughout the day
Responsibilities + Skills
Very international company with a flat culture - open communication and close relationshipsDynamic job scope that allows you to contribute to other Teams too (e.g. sales team), not a pure call center job
Education
Needs to have JSDA licenseNative level of JapaneseBusiness level of English (to communicate with Teams in Singapore and occasionally handle English-speaking clients)
Experience
