Job Description

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers. Description * Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media. * Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience. * Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory resolutions. * Educating customers about products, services, and promotions, driving sales and maximizing revenue opportunities. * Collaborating with cross-functional teams to address customer issues and improve overall service delivery. * Maintaining accurate records of customer interactions and transactions, ensuring compliance with company policies and procedures. * Continuously seeking opportunities to enhance the customer experience and exceed service expectations. Profile * Native Level in Japanese and Fluent in English * Previous experience in customer service or related fields preferred. * Ability to work effectively in a team environment. * Strong problem-solving skills and attention to detail. * Amenable to work in Tokyo office everyday - NO WFH Job Offer Location: Central Tokyo, Japan Salary: Competitive salary range with additional overtime allowance Benefits: Incentive structure based on achieving sales targets, generous seasonal paid holidays Work Schedule: Monday to Friday, daytime hours To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.