Job Description

This opportunity is with a large organisation specialising in cutting-edge semiconductor manufacturing equipment solutions. The company is known for its innovative technologies and commitment to delivering high-quality products and services to its clients.DescriptionManage and maintain strong relationships with key accounts in the semiconductor manufacturing field.Oversee service operations to ensure timely and effective delivery of solutions.Collaborate with internal teams to address client requirements and expectations.Monitor account performance and identify opportunities for growth and improvement.Prepare and deliver reports on client satisfaction and service metrics.Act as the primary point of contact for escalations and issue resolution.Develop strategies to enhance client engagement and retention.Ensure compliance with company policies and industry standards.